Your people

A culture of innovation has to include all levels of the business as you never know where a good idea will emerge. Different perspectives provide insights that sometimes business owners or managers can’t see.

There is a clear link between innovation and employee engagement so fostering a culture of innovation will boost productivity. By inviting staff to openly explore solutions for either internal systems or external facing services, you will empower your workforce. Here are two ways to approach innovation inside your business.

Challenge

Set a challenge and encourage staff to work with people outside their usual team on a project. New ideas can emerge from admin, logistics and sales teams working together.

Set aside dedicated time, flexibility and  space for them and make sure they have management support. Then provide an opportunity for the team to present their idea to provide recognition.

Hackathons

A hackathon is an event of any duration where people come together to solve problems. Hacking is creative problem-solving. It does not have to involve technology.

Your people are your greatest asset and when you open up the innovation process and involve them the rewards are shared. Some companies hold internal hackathons to promote new product innovation by staff. REA Group, best known for realestate.com.au run regular Hack Days. They believe in employee-led innovation as it not only builds a positive culture, it improves their products.

Your customers

Open innovation can be driven from outside the firm for both customer segments: business-to-consumer and business-to-business.

Social media gives businesses immediate feedback and whilst it can be daunting to open yourself up to criticism, if it’s constructive you can learn how to improve your product or service offering. There are online tools to help you better understand how your customers see your business. Sentiment analysis can help you understand if the comments are positive, negative or neutral. Simple surveys are also a great way to get feedback.

Activating your customers can create more value. Think about how Lego revived their business by engaging with their community. They share their designs on social media and this feeds directly into new product releases as the company knows what interests their customers.

You can also open up your business to your customers through crowdsourcing ideas and new features they’d like. Voila, you’ve just got some ideas to develop two new versions of your product: a no-frills less expensive model and a bells-and-whistles premium product.

Your partners

Companies have to innovate to stay competitive, and they have to collaborate with other organisations to innovate effectively. Open innovation directly links to SMEs’ position in the value chain and its value creating relationships with partners.

Collaboration with partners who you’ve worked with for a long time can be more efficient as you already know how you work together. Working on shared problems you will come up with the best solutions. Trust is important but being completely open gives you the best chance of success.

There are also open innovation opportunities designed to provide small business owners with access to resources in a low-risk way. Programs run by business associations encourage small businesses to open up and collaborate with external parties in a trusted environment. There are various government grants, vouchers and assistance programs that can help you start, run and grow your business. Check out the Business Victoria website for opportunities.

Universities are keen to engage with business owners to develop real-world solutions to substantial business issues. CSIRO runs a national SME Connect team connecting Australian SMEs with Australia’s research sector. This facilitates and enables innovation-driven partnerships through funding, support and resources.

Students can add value to your business via a formal work placement or a summer project, with programs matching tertiary students to businesses to solve technology problems. 

If you don’t know where to start you could engage an innovation advisor who can work with you to identify some opportunities that can boost your business. They can support your innovative projects by providing contacts and market opportunities. Some can also provide guidance on government grants and navigate the research and development tax incentive that provides a tax benefit to companies to help offset some of the cost of conducting eligible research.

Making innovation stick

• Be bold and open to new ideas

• Involve various types of people

• Empower your staff to contribute and be rewarded

• Invite your customers to create their ideal product

• Plan how to take these ideas into action

• Change is a process, so include everyone and allow time

Remember innovation can be uncomfortable, but if you are open to change it leads to growth.