Skip to main content

Post an event

Sign in

Due to the coronavirus (COVID-19) face-to-face events may be moved online or cancelled at short notice. If you have questions about the status of an event, please contact the event organiser on the listing. The latest business information and support for coronavirus (COVID-19) is available at Business Victoria.

macOS Support Essentials 10.15 (Catalina) APL-MAC101-150-AU, Melbourne VIC

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. Apple course APL-MAC101-150

About this Event


macOS Support Essentials 10.15 (Catalina)

Apple Authorised Training

3 days of Professional Training. Lunch and refreshments provided.

Course Description

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.


What you'll learn:

How to use macOS Catalina tools and resources to troubleshoot macOS Catalina

macOS Catalina features and functionality, including how to find more information

How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification


People who manage computer networks or computer labs that run macOS

People who support Mac users


Recommended knowledge:

macOS familiarity

Basic computer navigation skills


Installation and Configuration

Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts

Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

File Systems and Storage

Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management

Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes

Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration

Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services

Participants manage network services, host sharing, and a personal firewall.

System Management

Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

What's Provided

Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course.

A light lunch and refreshments are provided.

The course ebook is supplied for you to keep. (Value approx $65).

Additional Information

Information about our venues including parking & transport map be viewed here. .

We will send you a reminder prior to the course.

Please view our cancellation policy which can be viewed here..